Information about returns

Orders can be returned within our 14-day right of withdrawal. Gift packaging costs are not refunded when goods are returned. For sending back the goods to our warehouse you can use our return label which you can generate via the link in your shipping confirmation. It is very important that you use the following link if you want to return the package at no extra cost.

DHL Return label

A return label appears, in which you simply enter your address, then you can print it out and stick it on the package. The "order number" is not required and does not have to be entered.

For a return we charge you  7,80 GBP. This amount will be charged directly on the refund. For returns please contact our customer service they will provide you with all the return information.

Gute Marken Online GmbH
c/o Alt FineCom
Finishing-eCommerce-Logistics GmbH
Pommernstraße 19a
D-45889 Gelsenkirchen